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Introduction to the Course

How do we get better?

1 Intro

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Meetings Chairperson 2

1. Meeting Chairperson 2. What makes a Good Chairperson? 2.1 Consider these questions briefly and individually. Note down any answers and ideas that you might have. 1. You are expecting ten participants for a 9.00 am meeting. It is 9.02 and only eight people are present. The two missing people are not key participants. No one told you of any plans to be late. 2. The meeting has been running for 25 minutes. Some participants have not spoken, although they appear to be interested and attentive. 3. As chairperson, you have introduced a topic. However, no-one wants to begin the discussion. 4. The meeting has been running for 45 minutes and half the agenda items have been covered. You notice, through non-verbal behaviour, that the interest level of the group is falling. 5. One participant starts talking for a long time about a topic that is not on the agenda. 6. Two people, sitting together, keep whispering to each other. It has been going on for some time. 2.2 Download the What makes a

Negotiations 2 Frameworks

Frameworks: 1. Points open for Discussion and reflection 2. Some Tasks for Efficiency Phrase Bank 1 Business Grammar 1 Fixed Expressions for Negotiations 3. Points open for Discussion and reflection: What are the two main possible approaches to a negotiation? What are the advantages and disadvantages of these approaches? 4. Points open for Discussion and reflection: 5. Principiled Stages of Negotiation In order to achieve a desirable outcome, it may be useful to follow a structured approach to negotiation. For example, in a work situation, a meeting may need to be arranged in which all parties involved can come together. 6. What are these stages? The process of negotiation includes the following stages: Preparation Discussion Clarification of goals Negotiate towards a Win-Win outcome Agreement Implementation of a course of action 7. Activity A Alexei wants to manage the process of the negotiation as well as possible. So he has prepared some notes to help him. Unfortunately, he

Negotiations 1

1. What is negotiation? Check out these synonyms for Negotiation. 2. A Possible Definition: Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding arguments and disputes. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome. 3. Do you agree with the above definition? 4. Pick up your favourite quote for negotiation. Negotiation is not a policy. It's a technique. It's something you use when it's to your advantage and something that you don't use when it's not to your advantage: John Bolton Successful negotiation is not about getting to 'yes'; it's about mastering 'no' and understanding what the path to an agreement is.:Christopher Voss Conflict

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