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Introduction to the Course

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1 Intro

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Meetings Chairperson 2

1. Meeting Chairperson 2. What makes a Good Chairperson? 2.1 Consider these questions briefly and individually. Note down any answers and ideas that you might have. 1. You are expecting ten participants for a 9.00 am meeting. It is 9.02 and only eight people are present. The two missing people are not key participants. No one told you of any plans to be late. 2. The meeting has been running for 25 minutes. Some participants have not spoken, although they appear to be interested and attentive. 3. As chairperson, you have introduced a topic. However, no-one wants to begin the discussion. 4. The meeting has been running for 45 minutes and half the agenda items have been covered. You notice, through non-verbal behaviour, that the interest level of the group is falling. 5. One participant starts talking for a long time about a topic that is not on the agenda. 6. Two people, sitting together, keep whispering to each other. It has been going on for some time. 2.2 Download the What...

Managing the Discussion Meetings 4

Managing the Discussion Task 1 Jurgen is not speaking in the meeting, although the topic is relevant to him. What comment can you make to encourage him to speak? Task 2 Which of the comments below do you think would encourage him to speak and which will not? Jurgen, you’ve been very quiet. What do you think? Jurgen, after we’ve heard from Rosa can we have your views? I know you have some experience of this problem? I think that’s an excellent idea. What do you think, Jurgen? Your opinion would be valuable, Jurgen. How do you feel about this? Task 3 Download this gap fill activity. Fill up the cloze text with your own ideas. Task 4 Follow your trainer's instructions to annotate the task below. Task 5 Look at these six situations. You are the chairperson. Think of a question you could use to manage the discussion in each case. Write your answers using phrases from section B. 1 Lee has mentioned ‘process reengineering’ and one or two people look confused. 2 Pamela has suggested ...

Negotiations 2 Frameworks

Frameworks: 1. Points open for Discussion and reflection 2. Some Tasks for Efficiency Phrase Bank 1 Business Grammar 1 Fixed Expressions for Negotiations 3. Points open for Discussion and reflection: What are the two main possible approaches to a negotiation? What are the advantages and disadvantages of these approaches? 4. Points open for Discussion and reflection: 5. Principiled Stages of Negotiation In order to achieve a desirable outcome, it may be useful to follow a structured approach to negotiation. For example, in a work situation, a meeting may need to be arranged in which all parties involved can come together. 6. What are these stages? The process of negotiation includes the following stages: Preparation Discussion Clarification of goals Negotiate towards a Win-Win outcome Agreement Implementation of a course of action 7. Activity A Alexei wants to manage the process of the negotiation as well as possible. So he has prepared some notes to help ...

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